The Department of Foreign Affairs (DFA) has officially announced the different updates last September 14, 2017, regarding the easier system for passport application and renewal. The Aseana office is also being improved for costumer’s convenience.
DFA Appointment and Renewal
According to the DFA Office of Consular Affairs Executive Director Angelica Escalona, there is a redesigned system being implemented for online appointments with the DFA Office. Online appointments will be made easier with the clear availability of the slot. The system is also made easier with the given color coding for a better and faster visual comprehension. The calendar will be marked red for fully booked appointments, while green dates signify availability.
“Now, you don’t need to click on every date only to find out 60 clicks after that the next available appointment date is in two months’ time,” explained DFA Office of Consular Affairs Executive Director Angelica Escalona.
Feedbacks and E-mails
The redesigned system also includes online feedback via email within 48 hours after the application is sent. If there are any problems regarding the information or documents sent by the applicant, the DFA office will send a mail to fix the situation before reapplying.
The priority lane of the DFA office will now be allowing walk-in costumers (no appointments needed) for the following priorities: disabled people, senior citizen, pregnant, solo parent, Overseas Filipino Workers (OFW), children 7 years old and below. Presenting of identification is a must to use the priority lane.
Aside from the convenience of the new system, the office is now being improved with cooling systems like electric fans and free water stations. Candies and small snacks are also available for people wants to eat something while waiting.
“We want to give the people the service they deserve without the hassle they may have gotten used to in the past. We’ve just started. More changes are coming for the convenience, comfort, and security of our people not just in Aseana but in all satellite and consular offices and foreign posts”, said Executive Director Angelica Escalona.